Shipping Policy

Last Updated: September 27, 2026

Thank you for shopping with Bazzouq. We are committed to providing a reliable and convenient delivery experience.

This Shipping Policy explains how we process, ship, and deliver orders placed through Bazzouq.com.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders are not normally processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive shipping information or tracking details where available.

2. Delivery Time

Estimated delivery times may vary depending on your location, shipping method, product availability, and other circumstances.

Typical delivery time is:

Domestic Orders: 3–7 business days
International Orders: 7–15 business days

Delivery estimates begin after the order has been processed and shipped.

Please note that these are estimated delivery times and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

From time to time, Bazzouq may offer free shipping promotions or other shipping offers. Any applicable promotional shipping terms will be displayed on the website.

4. Tracking Your Order

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or your order details page, depending on the shipping service used.

You can use the tracking information provided to monitor the progress of your shipment.

Please allow some time for tracking information to become active after the order has been shipped.

5. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions

• Transportation delays

• Carrier disruptions

• Public holidays

• Customs clearance

• Incorrect or incomplete delivery information

• High order volumes

• Other unforeseen circumstances

Bazzouq is not responsible for delays caused by circumstances outside our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check your:

• Full name

• Delivery address

• City

• State/Province

• Postal/ZIP code

• Phone number

If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping charges may apply to resend the package.

7. Failed or Missed Delivery

If the shipping carrier is unable to deliver your order because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the carrier may make additional delivery attempts or return the package to the sender.

If a package is returned to Bazzouq because of an incorrect address, refusal, or repeated failed delivery attempts, additional shipping or handling charges may apply.

8. Lost or Damaged Packages

If your package appears to be lost, delayed significantly, or arrives damaged, please contact us as soon as possible.

For damaged packages, please provide:

• Order number

• Photos of the package

• Photos or videos of the damaged product

• Any other information requested by our support team

We will review the issue and work with the shipping carrier where necessary.

9. International Shipping

For international orders, delivery times may vary depending on the destination country and customs procedures.

International customers may be responsible for applicable:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Other charges imposed by the destination country

These charges, where applicable, are generally the responsibility of the customer unless otherwise stated during checkout.

10. Customs and Import Delays

International orders may be subject to customs inspection or clearance procedures.

Bazzouq does not control customs authorities and cannot guarantee how long an international shipment may remain in customs.

Any delay caused by customs clearance is outside our control.

11. Multiple Products in One Order

If your order contains multiple products, your items may be shipped separately depending on product availability, warehouse location, or shipping arrangements.

You may receive separate tracking information for different shipments.

12. Order Changes

If you need to change your shipping address or other order details, please contact us as soon as possible.

We cannot guarantee that changes can be made after an order has been processed or shipped.

13. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Website: Bazzouq.com
Email: customersupport@bazzouq.com

Our customer support team will be happy to assist you.