Refund policy

Return & Refund Policy

Last Updated: September 27, 2026

 

Thank you for shopping with Bazzouq. We want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product and receive a refund or replacement, subject to the terms of this policy.

1. Return Period

Bazzouq accepts eligible returns within 10 days from the date of delivery.

 

The return request must be submitted within 10 days of receiving the order. Once the 10-day return period has expired, we may not be able to accept the return or provide a refund.

2. Return Eligibility

To be eligible for a return, the product must:

 

  • Be unused and in its original condition.

  • Be in the original packaging, where applicable.

  • Include all accessories, parts, manuals, and other items supplied with the product.

  • Not show signs of misuse, damage, alteration, or excessive wear.

  • Be accompanied by the order number or valid proof of purchase.

 

Products that do not meet these requirements may not be accepted for return.

3. Non-Returnable Products

Certain products may not be eligible for return, including:

 

  • Products marked as Final Sale or Non-Returnable.

  • Personalized or customized products.

  • Products that have been used, altered, or damaged after delivery.

  • Products returned without required accessories or original packaging.

  • Gift cards or digital products, where applicable.

  • Products that cannot be returned due to hygiene or safety reasons.

 

Additional return restrictions may be mentioned on individual product pages.

4. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

 

If you receive a product that is:

 

  • Damaged

  • Defective

  • Incorrect

  • Missing parts or accessories

 

please contact Bazzouq within 10 days from the delivery date.

 

Please provide your order number along with clear photos or videos showing the issue. Our team will review your request and, where applicable, arrange a replacement, exchange, or refund.

5. Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 10 days from the delivery date, provided that the product meets all return eligibility requirements.

 

The customer may be responsible for return shipping costs for change-of-mind returns unless otherwise stated by Bazzouq or required by applicable law.

6. How to Request a Return

To request a return:

 

  1. Contact Bazzouq customer support within 10 days of delivery.

  2. Provide your order number.

  3. Explain the reason for the return.

  4. Provide photos or videos if requested.

  5. Wait for our return instructions.

  6. Ship the product according to the instructions provided.

 

Please do not send a product back without receiving return instructions from Bazzouq.

7. Return Shipping

If the product is defective, damaged during delivery, or incorrectly shipped by Bazzouq, we may cover the applicable return shipping costs.

 

For change-of-mind returns, the customer may be responsible for return shipping costs.

 

Original shipping charges may be non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

8. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

 

If approved, the refund will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

 

Refunds will generally be processed within 5–10 business days after approval. Your bank or payment provider may require additional time for the refund to appear in your account.

9. Partial Refunds

A partial refund may be issued if the returned product:

 

  • Shows signs of use.

  • Has been damaged by the customer.

  • Is missing parts or accessories.

  • Is returned without required packaging.

  • Has reduced resale value because of customer handling.

 

The amount of any partial refund will depend on the condition of the returned product.

10. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, Bazzouq may offer a replacement or exchange, subject to product availability.

 

If the replacement product is unavailable, we may provide a refund instead.

11. Refused or Unclaimed Orders

If an order is refused or remains unclaimed by the customer and is subsequently returned to Bazzouq, applicable shipping, return, or handling costs may be deducted from any refund, where permitted by applicable law.

12. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

 

If your order has already been processed or shipped, cancellation may no longer be possible. In such cases, you may receive the order and request a return in accordance with this policy.

13. Refund Delays

If your approved refund has not appeared within the expected timeframe:

 

  1. Check your bank or payment account.

  2. Contact your bank or payment provider.

  3. Contact Bazzouq customer support if the refund is still not received.

14. Policy Changes

Bazzouq reserves the right to update or modify this Return & Refund Policy at any time.

 

Any changes will be posted on this page with an updated Last Updated date.

15. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

 

Website: Bazzouq.com
Email: customersupport@bazzouq.com

 

Our customer support team will be happy to assist you.